The tech industry is constantly evolving; for better or worse, there’s no way around it. Now, more than ever, having a culture that fosters collaboration, empowers associates, and supports innovation is vital to a company’s success in the face of such constant change. However, an effective culture must be grown organically while being supported by senior leadership. At Cerner, we recognize the challenges involved in growing an effective, rewarding, and fun culture.With this in mind, we’ve made intentional strategic investments to overcome them. We’ve taken a unique approach by establishing a team that focuses on growing our culture across dev and ops specifically. Our team is called the DevCulture Team.
We exist as a strategic lever to establish Cerner as a destination for top tech talent, helping shift workforce behavior to catalyze the change Cerner needs for the Next.
Cerner associates consider themselves privileged to work on challenging problems in an important space, healthcare. In 2010-2011, associates across dev and ops began to realize how much more they could learn from and contribute to the broader tech industry. We started attending conferences and bringing back new insights on the opportunities available when companies focused on culture as a driver for hiring, retaining, and leveling up associates working on software.
This led to establishing DevCon (our internal Developers Conference) in 2011, sponsoring local tech meetups as well as large scale tech conferences, sharing our work through this Engineering Health blog platform, and establishing the DevCulture Team officially in 2012. Prior to 2012, all efforts were completed by our first team member as extra projects while gaining the justification for a full time position on this new team. Not long after, we shifted our focus from awareness to associate industry engagement, encouraging associates to speak at conferences and to contribute to open source. As the work continued to increase, the DevCulture Team and our Culture Councils (described in more detail below) have grown around the globe as we work to align our values and advance together.
So who do we target and how do we develop our strategies? We focus our programs and work on both sides of the Dev/Ops equation, including user experience and product strategy. We also uniquely report through development executives which gives us the ability to advocate for their perspectives, represent engineering, and align strategies as we partner with other organizations (such as Recruiting, Talent Development, Learning, Finance, etc.) to implement our programs and values.
In effort to have buy-in, perspectives, and engagement from all sides of the business, we established Culture Councils to help us define our strategic direction. Each year, members are selected from an open application process. These Councils around the globe meet regularly to discuss where we are, where we are going, and where we need to be in order to be successful culturally. From existing programs to identifying cultural gaps, the Councils’ support of our team makes all of our work possible.
Curious about what type of programs we run? We thought you might be. Check out some of our favorites!
Embodying our values, DevCon is the foundation of our development culture. Providing opportunities to learn, share, network, and grow, DevCon is an internal conference and now takes place in three locations each year: Kansas City, Philadelphia, and Bangalore.
From industry leader keynote speakers to hours of associate led sessions and a geek trivia night, associates look forward to DevCon all year round. Watch DevCon highlight videos, keynote sessions, and some associate sessions on YouTube to get a feel for what this awesome conference entails.
Engaging with the Industry
We believe we have a lot to learn from and share back with the industry and local tech community. From agile methodologies to big data processing, we bring in industry experts on a monthly basis in our Tech Talk Series to share their knowledge and perspectives that help our associates learn and grow. You can subscribe to our YouTube Channel to get notified anytime we post one!
While attending and sponsoring conferences helps us bring essential knowledge back to Cerner, we’re privileged to send associates out to speak at conferences each year around the world. Being accepted to these conferences recognizes our associates for their complex work and talent while sharing more about what we’re working on at Cerner. Follow us on Twitter to find out what conferences we’re attending, sponsoring, or speaking at and come say hello! As a fun example of one of our talks, check out Kevin Shekleton’s talk at Strange Loop 2017 on ‘The Security of Classic Game Consoles’.
When we consume open source in our software, we have the opportunity to leverage the talent from a broad cross section of the industry to make our solutions better. We also encourage associates to contribute to open source software both internally and externally. Learn more about the work we’re doing in Open Source on our Blog.
Modeled after Atlassian’s ShipIt Day, we frequently host these 24 hour hackathons throughout the year in Kansas City, Malvern, Bangalore, and Brasov. We believe this encourages ingenuity and collaboration by promoting cross-pollination of ideas and teams as they solve problems together. Teams in KC compete for the coveted Golden Keyboard and Golden Mouse trophies that travel the campus, each winning team adding a trinket to the trophy representing their unique winning project. Learn about our most recent ShipIt Day winners on this Engineering Health blog.
Our Work Can Sometimes Be Quite Odd.
Amidst the strategic work in advancing our culture, we have found ourselves completing work for things most people would never consider to be a small part of their full time adult day job. Some of our favorite odd job memories from the past six years include:
- Ordering over 34,000 Lego bricks for DevCon 2014 (following multiple strategy meetings and spreadsheets to determine how many would be necessary for our 3,000+ attendees)
- Researching backstories on Marvel characters for DevCon 2017
- Watching Doctor Who, Star Trek, Star Wars, Harry Potter, Lord of the Rings, etc. as part of our Training Requirements. We’re also required to pass a test covering Marvel vs. DC Characters. This is all to help ensure our team understand various cultural reference points that are popular amongst our target audience.
- Building an elaborate patchwork of Lego shapes on a giant Lego board to serve as a background for an all company meeting Renting a uHaul to transport old couches, coffee tables, TV stands, and TV’s we purchased from thrift stores in order to create retro living room spaces at DevCon 2013 where associates played video games between sessions.
We believe culture is a journey, not a destination, and something we will always have to invest in and improve upon. These programs and efforts mentioned just scratch the surface of what we’re working on, with other projects ranging from how we can increase manager effectiveness to influencing our growth in continuous delivery models. Culture doesn’t change overnight, we’re iterating over ours with new programs based on regular feedback, that must be supported from within, and/or that we feel it’s important enough to truly invest in it.
Interested in starting your own culture team? Great idea! We started out with smaller programs and projects to prove their effect and as they grew, documented the amount of work and any measurements we could to provide justification to have our first full time team member in 2012. Measuring cultural advancement can be challenging. We have done this by pulling engagement rates across different roles and organizations to gauge what is or isn’t effective, surveys following program events, and collecting anecdotal evidence of effect of programs (i.e. our team implemented these new SRE approaches/strategies because of Dave Rensin’s keynote at DevCon last month).
Join us on Twitter to stay up to date with all our cultural programs.